Refund policy

Refund Policy

We want every Aquoxis customer to feel completely confident in their purchase. Every order is backed by our 30-day money-back guarantee.

How It Works

If you are not satisfied with your Aquoxis for any reason within 30 days of your purchase, contact us and we will issue a full refund — no questions asked, no return required, no fine print.

Eligibility

To be eligible for a refund, you must contact us within 30 days of your original purchase date. You do not need to return the product to receive your refund.

How to Request a Refund

Email us at: support@clickcraftventures.net
Include your order number and the email address used at checkout. We will process your refund within 3–5 business days.

Refund Processing Time

Once approved, refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card provider, it may take an additional 3–7 business days to appear on your statement.

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the issue and we will send a replacement or issue a full refund at no cost to you.

We stand behind every Aquoxis. Your satisfaction is our priority.

IMPORTANT — Please Read Before Filing a Chargeback

We are a real team that reads and responds to every email. Before initiating a chargeback or payment dispute with your bank or card provider, we require that you contact us first at support@clickcraftventures.net.

We respond to all support emails within 1–2 business days and will work to resolve your issue completely — whether that means a full refund, a replacement, or another solution tailored to your situation. Our refund policy offers a full money-back guarantee with no return required, and we have never refused a legitimate refund request made through our support channel.

Filing a chargeback without first contacting us is a violation of our purchase agreement. It removes our ability to help you directly, which is almost always faster and simpler than a bank dispute. Customers who initiate chargebacks without prior contact waive their right to a voluntary resolution and may have their dispute contested with full evidence including order confirmation, tracking records, and delivery proof.

If you have any concern at all about your order — delivery, product quality, billing, or anything else — please email us first. We will make it right.